Terms and Conditions


The Company’s principal activity is the creation, manufacture and sale of upmarket ready-to-wear clothes and fashion accessories, which it distributes worldwide under the IRO brand name. In order to meet its customers’ requirements to best possible effect, in addition to the shops that it operates and its distribution network, the Company has set in place a distance selling system for a selection of items made available via the Internet.

These standard terms and conditions of sale and use define the parties’ respective rights and obligations in the context of the sale of products to customers and use of the Internet site. The customer declares that they have taken due cognizance of the said rights and obligations.

Article 1: Object

These standard terms and conditions of sale are applicable to all remote sales of items sold under the Company’s brand name that take place via the intermediary of the Company’s IRO website, identified by the domain name: "www.iroparis.com" (hereinafter referred to as “the Website”), to the exclusion of any other online point of sale or shop outlet:

- by accepting orders placed by customers who are natural persons acting in the capacity of a consumer (within the meaning of the law and as understood by case law) and having a usual residence as defined in Article 10 of these standard terms and conditions of sale.

- with a view to delivery to the said natural persons who are customers on their own account, or to any third party of their choosing who also have their usual residence in the same territories and whose capacity is likewise that of a consumer (within the meaning of the law and as understood by case law).

Any sale of items carrying the Company’s brand names made via the intermediary of the Website’s Customer Service and/or on the Website will be governed by these standard terms and conditions of sale. The customer accepts this stipulation. These terms and conditions of sale may possibly be modified or updated. The terms and conditions applicable to an order for an item placed by a customer will be those in force at the day on which the order was placed.

The customer acknowledges having read these standard terms and conditions of sale at the time of validating their order. Any acceptance of their order implies their acceptance of these standard terms and conditions of sale.

Article 2: Items offered for sale

The items offered for sale on the Website are those present on the website on the day on which the customer visits it and which are indicated as being sold by the Company.

Items are offered for sale within the limit of available stocks.

Items are offered for sale in the following geographical territories:

France, Corsica, France’s overseas territories, France’s overseas départements, the United Kingdom, Ireland, Belgium, the Netherlands, Spain, Greece, Cyprus, Luxembourg, Finland, Sweden, Denmark, Austria, Italy, Portugal, Germany, Brazil, Switzerland, Norway, Lichtenstein, Latvia, Lithuania, the Czech Republic, Estonia, Slovakia, Slovenia, Hungary, Bulgaria, Poland, Malta, the United Arab Emirates, Canada, the USA, Mexico, South Korea, Australia and Japan.

The information (brand name, definition, reproductions of the items, detailed description: properties, characteristics and composition, etc.) relating to all the items carrying the Company’s brand names and labels offered by means of distance selling are available, in accordance with the legal and regulatory provisions applicable, in all IRO shops or on the Website.

The photographs accompanying the items are as faithful as possible, but cannot ensure perfect similarity with any given Item.

Article 3: Liability

While taking the greatest possible care and ensuring the utmost possible accuracy when making information, descriptions of items and data available on the IRO Website and updating such information, etc., which is done regularly, the Company cannot accept liability for any non-substantial errors that may occur. In the same way, although the photographs and other reproductions of items represent them faithfully on the Website and in IRO shops, within the limits of the techniques available and in accordance with best market standards, they are provided as an indication only, and do not have contractual value.

At all events, in the event of non-conformity as between an Item delivered and its description, the Company undertakes to correct this mistake, in accordance with the provisions of Articles 12 and 13 below. Speaking in general, the Company cannot be held liable:

- for interruptions or delays recorded on the Website owing to the carrying out of maintenance work, technical breakdowns, a case of force majeure, or delays, etc. attributable to third parties, or to any circumstances whatsoever that lie outwith its control:

- if it is momentarily impossible for the customer or the Company to access the Website due to facts that lie outwith the Company’s control, such as a computer failure, interruptions that are affecting the telephone network, Internet failure or defects in the customer’s equipment used to receive Internet transmissions.

Article 4: Pre-conditions for placing an order

In order to place an order on the Website, the customer must be over the age of 18, have a usual residence as defined in Article 10 of these standard terms and conditions of sale, have legal capacity, and be the holder of a bank card as defined in Article 8 below. The purchaser, before placing their order, shall declare that the purchase of the item(s) being made on the Website is not directly related to their professional activity and will be limited to strictly personal use.

Orders will be accepted within the limit of IRO’s available stocks. To that end, the customer will be informed on the Website’s information page describing each of the items offered for sale, at the time when the order is placed, of the availability of any given Item or, if an Item for sale is temporarily unavailable, advised of the possibility of placing an order with a view to subsequent delivery within the timeframe specified on that occasion.

If, despite Company’s vigilance with respect to this, the items ordered are no longer available, the Company will inform the customer to that effect by any means open to it (telephone call or email) as soon as possible, and will refund the price invoiced by crediting the sum in question to the customer’s bank account.

If, despite Company’s vigilance with respect to this, the items ordered are no longer available, the Company will inform the customer to that effect by any means open to it (telephone call or email) as soon as possible, and will refund the price invoiced by crediting the sum in question to the customer’s bank account.

The Company will also be entitled to refuse to accept any order: (i) made by a customer with whom there is an outstanding dispute concerning payment for a previous order; or (ii) that is non-compliant with these standard terms and conditions of sale.

If the Company notes that an order does not meet these standard terms and conditions of sale (e.g. wrong delivery address, order thresholds exceeded), it will inform the customer of this by telephone or email within a maximum timeframe of six (6) days. If the customer fails to contact the Company in order to correct any inaccurate information or any elements contrary to these standard terms and conditions of sale that feature in their order, the Company reserves the right to quite simply cancel the order and the corresponding payment.

Article 5: Ordering procedure

The taking of orders on the Website is subject to strict compliance with the procedures described hereinafter, which are also formalized by a succession of different screens on which are displayed the successive stages which the customer must imperatively go through in order to validate their order.

A – Stage one: Selection of Items by the customer.

On the Website, the customer selects, inputs and validates the identification and quantity of the Items that they wish to order (whose availability will be confirmed where necessary by the Company); the said articles will be added to their "Shopping Basket".

B – Stage two: Verification of the Items selected.

The customer may freely modify online their Shopping Basket consisting of the Items they have selected, remove an item initially selected, change the quantities ordered or add another item by clicking on the corresponding elements placed at their disposal within the Shopping Basket. The price of the Items, as defined in Article 7 hereinafter, will be automatically displayed In the Shopping Basket.

C – Stage three: Confirmation of the Items selected and validation of the order.

Once the customer has finished making their selection and wishes to validate the content of their Shopping Basket, they must identify themselves: if they already have a customer account with the Company, they will do so by means of their email address (login) and their password; if they do not already have a customer account with the Company, they will identify themselves by their name, the address of their usual residence, at which address the order will be invoiced to them, and their phone number. The customer must also validate: the delivery address for the order, the amount of the postage costs for the order being specified at this time, and lastly the payment method chosen. Once all this information has been duly entered and validated, the price of the Items, as defined in Article 7 hereinafter, plus the postage costs will be automatically displayed. After providing their credit card number, in accordance with the provisions of Article 8 below, the customer should then click on the "ORDER" button with a view to the debiting of their bank account. The authorization to debit their bank account issued by the customer's bank will then be displayed.

The customer is advised to record and/or make a paper print-out of this authorization. Once the authorization to debit the customer’s bank account has been received from their bank, their “Shopping Basket” will be directly transmitted to the Company’s department responsible for preparing orders; the customer’s order number will then be displayed. This order will be binding on the customer as from the time when the Company receives the duly filled “Shopping Basket”, validated by the display of the page on which the order is recorded.

D- Stage 4: The Company’s acknowledgment of receipt of the order.

Article 6: SMS Communications – Short Code 24352 

1 - When you give your permission, in store or on our e-commerce site, to receive our communications by phone (opt-in phone), you agree to receive SMS during periods of commercial operations (private sales, sales). You can cancel this service at any time. Just text “STOP” to 24352. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. 


If you want to join again, just sign up as you did the first time and we will start sending messages to you again. 


2 - If at any time you forget what keywords are supported, just text “HELP” to 24352. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe. 


3 - Participating carriers: all US carriers Tier1, Tier2, Tier3  


4 - As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 

For all questions about the services provided by this short code, you can send an email to customercare@iro.fr or call at +1-855-393-0626 

5 - If you have any questions regarding privacy, please read our privacy policy at https://www.iroparis.com/us/terms-conditions/conditions.html  


This website is operated by IRO inc. IRO understands the importance of protecting your personal information. We have created strict policies and security measures to protect the information that you give us. When you register online or submit your personal information while visiting an IRO boutique you give us your consent to use this personal data in accordance with this privacy policy. The privacy policy applies to all personal information collected and used by IRO inc. Acceptance of Privacy Policy

By visiting the IRO website or giving us your personal information at an IRO boutique you consent to our collection and use of your information as described in our privacy policy. IRO maintains the right to make changes to its privacy policy. Any changes that are made will be updated on this page for your review.

What information about me is collected and stored ?

IRO collects and stores information that you enter when you visit our website or that you provide to our boutiques. IRO also tracks ip addresses and uses “cookies” that we use to improve your experience with us. Personal information collected is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales and special offers.

Does IRO share my personal information ?

IRO does not share, sell or rent or disclose, any personal information that you provide to us through this Web site or through our stores. We engage third parties to perform services in connection with the operation of our business. Third parties are authorized to use this information only in connection with the services performed on behalf of IRO. We do not otherwise share your information with third parties unless required to by law or in connection with a legal proceeding.

Do you keep my information secure ?

We use security measures, including Secure Socket Layer (SSL) encryption to protect your personal information. Although we take all precautions to protect your information no internet data transmission can be guaranteed to be secure from access by unintended recipients. IRO does not hold responsibility for any breach of security not caused by negligence on our behalf.

How can I update my account information ?

You can access, correct and update certain personal information that you have provided to us by clicking on "Update Account" within the "My Account" area of this Web site.

Legal purchase Age

We require parent or guardians consent for any purchases made at iroparis.com by customers under the age on eighteen (18). We do not collect personal information for anyone under the age of thirteen (13). If you are under the age of thirteen, please ask your parent or guardian to register on your behalf.


A cookie enables users to be identified and makes it possible for their consultation of the www.iroparis.com website to be customized. It also enables website pages to be downloaded more rapidly to their computer thanks to the downloading of a file to their computer.

The user acknowledges having been informed of this practice, namely the use of cookies, and authorizes IRO to that effect. Unless legally required to do so, IRO undertakes never to communicate the content of these cookies to third parties, partner companies or client companies. Any user may refuse to agree to the saving of these cookies, or may alternatively configure their search engine in advance with a view to being notified of any cookies that a website is attempting to install.

© IRO inc.

All reproduction and display rights reserved. Our site and all its elements; such as photos and texts, are protected on the score of intellectual property rights. It is forbidden for anyone whatsoever to modify, copy, disseminate, transmit, display, publish, sell and/or exploit all or part of the figurative, text or audio elements featured on our website on any medium whatsoever, as likewise to create works derived from all or part of the above-mentioned elements, without IRO’s express written permission.


IRO understands the importance of protecting your personal information and is committed to it. This is the reason why all your personal information is processed in the strictest confidentiality, in accordance with the GDPR. Customers’ personal information and data are necessary to: • Manage orders and customer relations • Keep the customer informed of any offers or commercial information that may interest them • Reinforce and better the communication of the website and the brand through newsletters and special offers • Customize and improve services proposed to customer • Respect legal and regulatory obligations The customer’s personal information are only kept for the duration of each purpose previously exposed. These data may be passed on to service providers and contractual partners who participate in and contribute to managing orders while respecting the GDPR. Service providers and contractual partners can only act under IROs’ supervision. According to the GDPR, customers have the right to access, rectify or contest their personal information. To exercise one or more of these rights, the customer has to send an email to the Customer Care team of IRO by filling in the contact form on the website. Each demand must be signed and joined with an official document as proof of identity. You will receive an email to confirm that your request has been taken into account and you will receive and answer within 2 months following the receipt of the demand.


IRO can address commercial offers by mail, e-mail, SMS, phone or via social media after receiving an agreement from the customer. The customer can stop its subscription whenever he or she wants.