Shipping and returns

SHIPPING

Our website iroparis.com offers worldwide shipping by partnering with UPS.

During Promotions (Private Sale, Sale ...), processing periods may take up to 72 hours or more.

An e-mail notification with UPS tracking details will be sent once your order has shipped successfully.

Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.


UPS Standard - Home Delivery - 2 to 3 working days – Free for all orders over 200£

UPS Standard - Pickup Delivery - 2 to 3 working - Free for all orders over 200£

UPS Express* - Home Delivery - 1 working day - 35£


* For the UPS Express Delivery, place your order before 11AM (UTC Time) to get your order the day after.

Please note that our carrier does not deliver at week-ends.



DUTIES

No custom clearance fees will be charged by UPS upon delivery of the order.

RETURNS

We offer free returns.

You have 14 days from the date of receipt to request a refund and return your items to us.

We do not offer exchanges for online purchases.

We ask that items are returned clean, unworn and with all original tags attached. If you don’t respect our return policy, we will ship your garment(s) back to you.


Return process

1. Complete the return form enclosed in your package and specify the items to be returned and the reason for the return.

2. Prepare your package by inserting the return form and affixing the UPS prepaid label.

3. Drop off your package at a UPS access point or schedule a parcel collection from your home.

Find this option as well as the list of UPS access points at www.ups.com 


Return policy

- We offer one return per order.

- Please ensure that all items are exactly as you received them, with their tags still attached.

- Shoes must be returned in their original box in perfect condition, as we consider this to be an integral part of the product

- We prefer items to be returned via the IRO returns service to ensure they are protected and insured in transit. However, you may return items via the carrier of your choice. Please ensure that you retain a proof of posting and a shipping number to provide you with the necessary evidence of the shipment of your package.

- If your return package is lost, our customer service reserves the right to open an investigation with the carrier concerned. For this, a proof of deposit and a tracking number will be requested and will be essential for the opening of this investigation.


Refund

Your refund will be made to the credit card used to pay for your order.

If the order is returned in its entirety, the shipping costs will be refunded, unless you have chosen UPS Express delivery.

Please note that we will issue a refund within 14 working days of receiving your returned order.

If your credit card is lost or stolen, please contact your bank.


Exchange

IRO does not carry out exchanges. In case of return of an order, you will receive a refund.


Defective item

If you receive a defective item, please take pictures of the defect and contact our customer service within seven days at serviceclients@iro.fr. Please note that we do not issue exchanges. If the defect is confirmed, you will need to return your order to us, we will refund your money and you will need to place a new order. If your item has been altered, we will not be able to take it back.