Assistance
  • Shipping
  • Return

Shipping


iroparis.com offers worldwide shipping by partnering with UPS.
During Promotions (Private Sale, Sale ...), processing periods may take up to 72 hours or more.
An e-mail notification with UPS tracking details will be sent once your order has shipped successfully.
Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.

 

Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Spain, Germany, Greece, Italy,
Ireland (Republic of), Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Sweden,
Slovenia, Slovak Republic, United Kingdom:

UPS STANDARD - PICKUP DELIVERY - 2 WORKING DAYS - 0 €
UPS STANDARD - HOME DELIVERY - 2 WORKING DAYS – 9 € - Free for all orders over 200€

All other countries:
UPS STANDARD - PICKUP DELIVERY - 2 WORKING DAYS - 0 €
UPS STANDARD - HOME DELIVERY - 2 WORKING DAYS – 9 € - Free for all orders over 200€

Duties
We include duties and taxes in the product price. No additional fees will be incurred upon delivery for the following countries only:
Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, France, Finland, Spain, Germany, Greece, Italy, Ireland (Republic of),
Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Sweden, Slovenia, Slovak Republic, United Kingdom.
For all other countries, UPS will invoice you upon delivery.

Undeliverable territories
iroparis.com do not deliver to the following territories:
- Italy: Campione d’Italia, Livigno, Lugano, San marin, Vatican City.
- United Kingdom: Channel Islands, Gibraltar.
- Spain: Ceuta, Melilla, Canarias, Tenerife
- Greece: Athos mount
- Germany: Heligoland, Busingen
- Denmark: Færøerne, Groenland.
- Finland: Åland
- United States: Puerto Rico, Guam, Hawaï.

 

Outlet Sale Iro.Archives


UPS Access Point - 7 to 10 working days - Free 
UPS ground - 7 to 10 working days - 9€ - Free for all orders over 200€ 

All orders made on Outlet Sale IRO.ARCHIVES are FINAL and we will not be able to accommodate any adjustments to complete orders.

Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.

Return procedure

 

You have 14 days from the date of receipt to return item(s) request a refund and return your items to us.
We do not offer exchanges for online purchases.
We ask that items are returned clean, unworn and with all original tags attached. If you don’t respect our return policy, we will ship your garment(s) back to you.
This return procedure is not applicable for Outlet Sale IRO.ARCHIVES items.

Create your return request online from a computer
1. Select the « Assistance » tab.
2. Click on « Return » & fill in your order information.
3. Tick the item to return & indicate the return reason.
4. Validate your return request and fill in the return form received in your package
If you did not receive it, know that you can place your packing list instead.

Pack your item
1. Enclose in the box the garment(s) you have selected to return & your return confirmation.
2. Place the prepaid UPS return shipping label on the box over the prior delivery information.
3. Call UPS at 1-800-PICK-UPS to arrange a pick up or drop off at a UPS point.
Find UPS drop off points locations here: https://www.ups.com/dropoff.
4. Keep the shipment proof and your tracking number.

Your return will be processed within 14 days of receiving your parcel back to us.
We do not offer exchanges for online purchases.
If you find that 14 days have passed and your return has still not been processed, please send our Customer Care team an email at customercare@iro.fr including your shipment proof and tracking number

OUTLET SALE IRO.ARCHIVES

You have 14 days from the date of receipt to return item(s), request a refund and return your items to us.

For any orders made on Outlet Sale IRO.ARCHIVES , its return is at your expense. This requires you to ensure that you have proof of deposit and a tracking number with the transporter you have chosen. IRO cannot be held responsible for the non-delivery of your return package.

As soon as you receive your order, you have 14 days to return your items. Only products that are not worn, not washed, not soiled, with their original labels will be refunded. If they do not respect these rules, we will return them to you.
This return procedure applies to all orders placed with or without a customer account. 

Create your return request online from a computer
1. Select the « Assistance » tab.
2. Click on « Return » & fill in your order information.
3. Tick the item to return & indicate the return reason.
4. Validate your return request and print your return confirmation received by email.
If you did not receive it, know that you can place your packing list instead.


Pack your item
1.    Enclose in the box the garment(s) you have selected to return & your return confirmation
2.    Close your package and ship it to the following address:
Textile logistics IRO,
Immeuble Zac de Gâtinais - Zone eurologistique
Cellule « i »
89150 Savigny sur Clairis
FRANCE
3.    Keep the shipment proof and your tracking number

Your return will be processed within 14 days of receiving your parcel back to us. Please note that we do not make any exchange.
If you find that 14 days have passed and your return has still not been processed, please send our Customer Care team a message at customercare@iro.fr including your shipment proof, the tracking number and the carrier’s name.