Assistance
  • Shipping
  • Return

SHIPPING

Not applicable for IRO.ARCHIVES items
iroparis.com offers worldwide shipping by partnering with UPS.
During Promotions (Private Sale, Sale ...), processing periods may take up to 72 hours or more.
An e-mail notification with UPS tracking details will be sent once your order has shipped successfully.
Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.

Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, Finland, Spain, Germany, Greece, Italy,
Ireland (Republic of), Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Sweden,
Slovenia, Slovak Republic:

UPS STANDARD - PICKUP DELIVERY - 2 TO 3 WORKING DAYS - Free
UPS STANDARD - HOME DELIVERY - 2 TO 3 WORKING DAYS – Free
UPS EXPRESS HOME DELIVERY - 1 WORKING DAY - 20€
For the UPS Express Delivery, place your order before 11AM (UTC Time) to get your order the day after.
Please note that our carrier does not deliver at weekends.

All other countries:
UPS STANDARD - PICKUP DELIVERY - 2 TO 3 WORKING DAYS - Free
UPS STANDARD - HOME DELIVERY - 2 TO 3WORKING DAYS – Free

Duties
We include duties and taxes in the product price. No additional fees will be incurred upon delivery for the following countries only:
Andorra, Austria, Belgium, Cyprus, Denmark, Estonia, France, Finland, Spain, Germany, Greece, Italy, Ireland (Republic of),
Lithuania, Luxembourg, Latvia, Malta, Netherlands, Portugal, Sweden, Slovenia, Slovak Republic.
For all other countries, UPS will invoice you upon delivery.

Undeliverable territories
iroparis.com do not deliver to the following territories:
- Italy: Campione d’Italia, Livigno, Lugano, San marin, Vatican City.
- United Kingdom: Channel Islands, Gibraltar.
- Spain: Ceuta, Melilla, Canarias, Tenerife
- Greece: Athos mount
- Germany: Heligoland, Busingen
- Denmark: Færøerne, Groenland.
- Finland: Åland
- United States: Puerto Rico, Guam, Hawaï.

 

OUTLET SALE IRO.ARCHIVES

UPS Access Point - 7 to 10 working days - Free 
UPS ground - 7 to 10 working days - 9€ - Free for all orders over 200€ 
Signature is required for all orders. After 3 unsuccessful delivery attempts the package will be returned to us.


RETURN PROCEDURE

Not applicable for IRO.ARCHIVES items
We offer free returns.
You have 14 days from the date of receipt to request a refund and return your items to us.
We do not offer exchanges for online purchases.
We ask that items are returned clean, unworn and with all original tags attached. If you don’t respect our return policy, we will ship your garment(s) back to you.
This return procedure is not applicable for Outlet Sale IRO.ARCHIVES items.

Create your return request online from a computer
1. Go to www.iroparis.com
2. Select the "Assistance" tab
3. Click on "Returns"
4. Fill in your order number, e-mail address and billing postal code
5. Click on "Check status"
6. Tick the item(s) you want to return and indicate the return reason
7. Validate your return request

Pack your item
1. Insert the order form received in your package
2. Enclose in the box the garnment(s) you have selected to return
We ask that items are returned clean, unworn and with all their tags attached.
3. Close your package and place the prepaid label outside of the box
4. Schedule a pick-up or drop off your package
Schedule the pick-up or find the drop-off list on www.ups.com

Your return will be processed within 14 days of receiving your parcel back to us.
We do not offer exchanges for online purchases.
If you find that 14 days have passed and your return has still not been processed, please send our Customer Care team an email at customercare@iro.fr including your shipment proof and tracking number

OUTLET SALE IRO.ARCHIVES

Please note that the return is at your expense for any orders placed on our ARCHIVES sale.
This requires that you provide a proof of deposit and a tracking number from the carrier you have chosen. 
Upon receipt of your order, you have 14 days to return your items. 
IRO cannot be held responsible for the non-delivery of you return package.
We ask that items are returned clean, unworn and with all original tags attached. If you don’t respect our return policy, we will ship your garment(s) back to you.

Create your return request online from a computer
1. Go to www.iroparis.com
2. Select the "Assistance" tab
3. Click on "Returns"
4. Fill in your order number, e-mail address and billing postal code
5. Click on "Check status"
6. Tick the item(s) you want to return and indicate the return reason
7. Validate your return request


Pack your item
1. Insert the order form received in your package
2. Enclose in the box the garnment(s) you have selected to return
We ask that items are returned clean, unworn and with all their tags attached.
3. Close your package and contact the carrier of your choice
4. Ship your package to the following address:
Fashion Partner Group - Textile logistics IRO,
Zone eurologistique
Zac de Gâtinais - Cellule « i »
89150 Savigny sur Clairis
FRANCE

5. Keep the shipment proof and your tracking number

Your return will be processed within 14 days of receiving your parcel back to us. Please note that we do not make any exchange.
If you find that 14 days have passed and your return has still not been processed, please send our Customer Care team a message at customercare@iro.fr including your shipment proof, the tracking number and the carrier’s name.

Return Policy

- We offer one return per order.
- Please ensure that all items are exactly as you received them, with their tags still attached.
- Shoes must be returned in their original box in perfect condition, as we consider this to be an integral part of the product
- We prefer items to be returned via the IRO returns service to ensure they are protected and insured in transit. However, you may return items via the carrier of your choice. Please ensure that you retain a proof of posting and a shipping number to provide you with the necessary evidence of the shipment of your package.
- If your return package is lost, our customer service reserves the right to open an investigation with the carrier concerned. For this, a proof of deposit and a tracking number will be requested and will be essential for the opening of this investigation.


Refund
Your refund will be made to the credit card used to pay for your order..
If the order is returned in its entirety, the shipping costs will be refunded, unless you have chosen UPS Express delivery.
Please note that we will issue a refund within 14 working days of receiving your returned order.
If your credit card is lost or stolen, please contact your bank.

Exchange
IRO does not carry out exchanges. In case of return of an order, you will receive a refund.

Defective item
If you receive a defective item, please take pictures of the defect and contact our customer service within seven days at serviceclients@iro.fr. Please note that we do not issue exchanges. If the defect is confirmed, you will need to return your order to us, we will refund your money and you will need to place a new order. If your item has been altered, we will not be able to take it back.