I. Ordering Online
II. Shipping and delivery
Delivery times are valid for all orders placed before 1.00 pm. NB: 2 to 5 working days extra processing time must be taken into account during special operations (such as seasonal or private sales). Delivery depends on the delivery service chosen and the country you placed your order in:
|France and Overseas||Colissimo (home, post office or pick-up point)||48 hrs in mainland France and Corsica – 5 to 7 working days for French territories overseas – delivery Monday to Saturday 9.00 am to 12.00 noon|
|EU and EXPORT||UPS Express Saver||24 hrs – working days – the next day if the order is placed before 12.00 noon –delivery Monday to Friday 9.00 am to 6.00 pm.|
|USA||UPS Ground Shipping||1 to 5 working days|
|USA||2nd Day Air||48 hrs – delivery by the end of the second working day|
|USA||Next Day Air||24 hrs – working Days – delivery by 10.30 am, 12.00 Noon or end of day depending on destination|
Colissimo home delivery in France and French territories overseas: In the event of your absence or if your parcel cannot be delivered (no doorman or other problem), the delivery person shall leave a slip mentioning the date and address of the post office where you can pick up your parcel after showing the slip and proof of ID.
As from the date on the slip, you have 15 days to pick up your parcel. The parcel will automatically be sent back to IRO after this deadline.
At any time, using the parcel number supplied by the website (e.g.: 8V00300548899), you can track your parcel by logging on to www.laposte.fr/colissimo to see where it is.
UPS home delivery: After 3 failed deliveries the parcel will be returned to us. Why not optimise your home deliveries with UPS by signing up forUPS My Choice®? This way, you canhave your parcel sent to your local UPS Access Point before trying to deliver to your home. SIGN UP FOR UPS My Choice®: USA UK Other Countries
If your order is dispatched DDU, your local customs office should be able to tell you the amount. Our products are for sale on the following territories:
The IRO website does not deliver to the following territories: - Italy: Campione d’Italia, Livigno, Lugano, San Marino, Vatican City. - United Kingdom: Channel Islands, Gibraltar. - Spain: Ceuta, Melilla, Canaries, Tenerife - Denmark: Feroe Islands, Greenland. - Greece: Mount Athos - Germany: Heligoland, Busingen - Finland: The Åland Islands. - USA: Puerto Rico, Guam, Hawaii.
Your bank account is debited on the day the order is dispatched. You cannot pay for an order in several instalments on our website.
Whenever you place an order, we suggest registering the card you use to pay. This helps you save time with your next order.
All you need to do to approve the payment is enter your cryptogramme on the back of your card. It is deleted after each order and you have to give it again for each new order.
You can view your gift card balance when placing an order, at "Payment” stage.
You can view your credit note balance when placing an order, at "Payment” stage.
Credit notes made out in store can be used on the Iroparis.com website if your customer account has your address e-mail (and the same currency).
Credit notes available can be used in store if the currency is the same.
V. Returns and exchanges
To return or exchange your articles, you must request authorisation to make a return by logging in to your iroparis.com account. Then use pre-paid returns label enclosed to return your articles, following the instructions below.
To return the article, simply log in to your customer account, find the order you wish to return, then click on a return request.
Choose the articles you want to return for a refund or an exchange.
Follow the steps online.
Print off your return slip and add it to the articles to be returned.
Then simply return the articles to our warehouse using the pre-paid returns label inside your parcel.
The articles returned will be refunded within 14 days of receiving your return, via the payment method used to place the order. If you ordered without setting up an account, go to the "returns" section and enter your order information to request a refund or exchange.
We offer pre-paid returns in all countries. If you place an order in one of these countries and can’t find your returns label, please contact us and we will e-mail one to you. Our pre-paid returns service is free of charge in European Union countries (not including French territories overseas) and in the US. If you do not live in one of these countries, the prepaid return fee will be deducted from your refund.
You can choose not to use our prepaid service and return your article to our warehouse in France via the carrier of your choice. We recommend using an insured, traceable return service because the return is your responsibility. The return address is as follows: Returns that do not correspond to our policy will not be accepted and will be sent back to you.
Returns are free of charge for no more than one return per order. If your order was dispatched to an address in the European Union or the US, all taxes will be refunded. Outside the European Union and the USA, sale tax and customs duties cannot be refunded by Iroparis.com .
You can however try to recover this money by contacting your local customs office. This may not be valid for all countries. We recommend hiring a customs broker if you wish recover the taxes for a returned article. Please note that refunds may take up to 14 working days before appearing on your account, due to processing times that may vary from one payment services provider to another.