CUSTOMER SERVICE

Thank for your order iroparis.com.
For any questions or concerns please contact IRO at:
customercare.us@iro.fr or call 1-855-393-0626


RETURN POLICY 

To aid in creating an easy shopping experience, IRO has a simple return procedure for US orders. Purchases may be postmarked for return within 10 days of receipt in their original packaging, in perfect condition, undamaged and fully complete. All returns should be accompanied by a copy of the sales invoice and a RMA number.


RETURN PROCEDURE


Receiving your RMA 

- Sign into your account and select Product Returns, select the order number containing the items you would like to return.
- Click on the 'Request a New Product Return' button and choose the reason why you want to send your item(s) back. 
- You will then receive an email confirming that your return is accepted.
- Please login on your customer account and go in the product return to print RMA form and enclose with your return.


Returning your items

- Package the item(s) in the original shipping box, or any other shipping carton of similar size.
- Place the prepaid return shipping label on the box over the prior delivery information.
- Call ups at 1-800-PICK-UPS to arrange a collection or drop off at your closest UPS store.
- Be sure to make note of the tracking number on your label for your  records.
- You will be notified via email once your return has been received and processed.
- Your refund including shipping charges will be credited to your original payment method within 10 working days. 


Items bought online may not be returned to or refunded at IRO shops.


EXCHANGES

Purchased items are exchangeable with 10 days of receipt. All exchanges are based on stock availability. Should you be interested in exchanging and item please return your item(s) to us and simply repurchase the item that you wish.