CUSTOMER SERVICE

RETURN POLICY 

IRO will issue a refund within 14 days of purchase for any item purchased iroparis.com. All returns must be unwashed, unworn, unused and in their original condition with receipt and tags attached. Refunds will be issued in the original payment method.  All returns must be accompanied by a copy of the sales invoice and a RMA number.

 

All Final Sale items are not available for return or exchange.

 

Please note:

 

  • - Online orders must be returned via mail and may not be returned at any IRO boutique.
  • - Garments purchased at an IRO boutique must be returned to an IRO boutique.
  • - Garments purchased from department stores or specialty stores must be returned to the store in which they were purchased.

 

RETURN PROCEDURE

 

Receiving your RMA 

  • - Sign into your account and select ‘Product Returns’, select the order number containing the items you would like to return.
  • - Click on the 'Request a New Product Return' button and choose the reason why you want to send your item(s) back. 
  • - You will then receive an email confirming that your return is accepted. 
  • - Please login on your customer account and go in the product return to print RMA form and enclose with your return.

 

Returning your items

  • - Package the item(s) in the original shipping box or any other shipping carton of similar size.
  • - Place the prepaid return shipping label on the box over the prior delivery information.
  • - Call ups at 1-800-PICK-UPS to arrange a collection or drop off at your closest UPS store.
  • - Be sure to make note of the tracking number on your label for your records.
  • - You will be notified via email once your return has been received and processed.
  • - Your refund including shipping charges will be credited to your original payment method within 10 working days. 

 

EXCHANGES

 

We do not offer exchanges at this time. Please return the item you do not want and place a new order.

 

For any questions or concerns please contact IRO customer service at:
customercare.us@iro.fr or call 1-855-393-0626